CVS - Surfside, Florida

J PATRICK

Magasin bien entretenu par contre le personnel n'est pas aimable, un.sourire ne coûte rien, quand vous payez en.liquide on.a l'impression de les ennuyer

Og Jbaby

This wasn't my only bad experience at this location of surfside. When is it necessary to mark $20 bills as if its fraudulent .. I was treated like a criminal by Ms. Rosana and like her to learn diversity in different cultures. She needs to understand her wrong so it won't happen again.

Danielle Klahr

I never write reviews but I’m quite upset. CVS has a terrible customer service policy for their photos. I ordered photos for my students on their last day of school. Half of the photos came in blurry and others had lines in them. I needed some of the photos to give as gifts.

I wanted a refund for the ones that were damaged. The store told me that I have to return all of them in order to get a refund. They cannot give me a partial refund for the damaged photos. I wanted to keep the ones that were NOT damaged to give my students as gifts.

Since I am keeping some of the photos, the store nor the corporate wanted to rectify their mistake. They refused to give me partial refund and would only give me a refund if I return all of them. They could have easily issued a gift card or a partial refund.

It is an awful customer service policy. I will not be purchasing photos from CVS again.

Sarah Baxt

A few of the Items I came in to purchase weren’t in stock. I did self checkout and staff member watched me like a hawk to make sure I was scanning each item- customers who are honest are made to feel like thieves. Instead of watching me so intently maybe they could offer to assist in the checkout. CVS should offer customers who do self checkout a discount as they are working.

Maria Teresa Paredes

This is my local pharmacy FOR 15+ years. Its been twice i sent family members to the Pharmacy, and Pharmacist supervisor Lara isn't helping customers smoothly, her treatment to customers is questionable, even with the good customer service training CVS gave to employees. Making you wait more than usual with no long lines at all. Once, as i am on the phone, Manager Ian helped while he laughs at the phone with employees on the side. Customer service is poor, the only employee that stands out there is Rossana. She pays attention and cares about customers. They should learn from her. If you go look for her for any help. Very disappointing customer service from managers at this CVS from SURFSIDE. District manages should know about this.

Constantin

Rosana at the CVS in Surfside is always amazing. So helpful and patient. CVS is lucky to have her. She really cares about the customers.

Monika Pfeiffer

I don’t think the manager here knows what a self check out is for. If there isn’t someone to watch you while you do your SELF check out then the lanes are closed, defeats the purpose.

Alexandra Reed

This pharmacy has the WORST and I mean absolutely WORST customer service I have EVER had the displeasure of working with. I called to ask if my prescription could be transferred back to my home state and the lady continuously cut me off and insisted she knew what I was about to ask (she did not) kept tell me about the prescription there which I could no longer get because I’m back home in Texas. I tried to explain my situation and she kept getting snappy with me for asking questions (as in what do I need to do to get the prescription transferred) then insisted “she already told me that” when she in fact didn’t (hence why I asked the question in the first place) I told her that I would like to speak with someone else because she was being extremely rude for no reason and she hung up on me, literally hung up on me in the middle of trying to get my prescription situated. So not only was I getting an attitude from someone who’s JOB there is to help people, my problem wasn’t even resolved. I wish I got her work ID information so I could file an official complaint with CVS. People like this should not work in customer service.