Colis Privé BeLux HUB - Willebroek

Kilian

Everytime a package is supposed to be delivered by Colis Privé, I already know that it is not going to be easy.
Either they claim that nobody was at home, even though we have been at home all day or they simply postpone the delivery date until they simply return the package to the sender. I have no idea how big organizations like amazon can still work with such a company.

Chrysa G.

These people claim they delivered my parcel and obtained a signature. This never happened, and I would genuinely like to know who signed on my behalf. Additionally, my previous package was dropped off 50 minutes away from my home, which clearly indicates that no attempt was made to deliver it to my apartment. This is completely unacceptable, and I am extremely disappointed with your service but after reading your reviews, I understand that no one is.

E. V.

This company is hands down the worst shipping company i've ever dealt with and I've dealt with pretty much all of them. They never try to deliver packages, even if you tell them in advance multiple times they can drop it off in the mailbox or leave it at the front door if they're in a hurry. But no, they never even attempt, they claim you were not home (i always am as I work from there) and drop it off so far away you cant even go fetch it because your working hours wont let you.

Update: i tried to ship with them again this time to my brother to see if that would help. No.. they now mark items as delivered yet delivered nothing. Not even to be found in the neighbourhood. And whats up with not posting my review? Zero lies were told here.

Tennessee D.

Worst delivery company ever

Either once they ring to warn about the delivery (but it’s very seldom) or they do not warn at all and take the parcel with them, although I waited the whole day at home.

Since it’s a cheap low cost company, of course there’s no way of tracking the parcel and no visibility, which is unbelievably annoying.

And if there’s a complain to make about their services, the email doesn’t work and no phone number.

I can’t understand how ASOS can work with them but if they go on like this it’s the best way to lose customers, and they will lose some.

So if you can avoid Colis Privé, I strongly advise you to do so, unless you want to loose money and your nerves.

Petros M.

They almost NEVER deliver at my doorstep. Although I telework, they claim I am not home and "reschedule" the delivery or leave the packages at some drop-off point. I would NEVER choose their service but unfortunately sometimes merchants selling their products on amazon (especially .fr) use them as carriers... I would give them negative stars if I could!!!

Angelique

Worst delivery company EVER. Our mailbox is big enough to drop the delivery, but they rather put a note and let us pick up our delivery on the other part of the city.
Today I arrived home and literally asked the guy if he had a package for us, he replied no, when I entered home we got a notification saying the delivery attempt failed. This is so frustrating, do a better job please.

Peter V. A.

This company is a scam. My package was never delivered at home due to a supposedly wrong address, so I opted for delivery to a pickup point. I checked the pickup point every day, but my package was never there. After submitting a complaint through their website, the tracking status was suddenly updated to say the package was sent back to the sender. This is not in accordance with their own rules, saying that packages stay at the pickup point for 8 days before being sent back.

Ve V.

Is this becoming a scam ?!
Belgium delivery; FIRST order: the delivery man arrives at my door saying that he couldn’t find my package and leaves. No one returned that day. Got an email saying it was going to be delivered the next business day - nothing. During that week, I tried 2x to request a new delivery without success and no one knew where my package was. I complained to the company and reorder my stuff.
All of this, for the SECOND package to be considered as DELIVERED on their platform when no one came, rang the bell or even dropped the packages with my neighbours. Once again, they couldn’t have an answer to where my package was and I am left to complain and fill documents to proof I did not receive anything to try to get my money back.
I am starting to wonder if it’s just a scam to keep our packages bcs it cannot be simply lack of professionalism!